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Incident response and post-incident analysis

ARE YOU THE TARGET OF AN ONGOING CYBER ATTACK?

Planned access to response expertise and documented findings to improve your organization's resilience.

incidente critice de securitate / critical cyber security incidents
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Managing a cyber incident involves access to specialists and coordinating response activities. After managing the incident, understanding the causes and how the processes worked helps the organization establish measures for improvement.

Safetech Innovations offers two distinct services: Incident Response Retainer, a subscription for the availability of the intervention team, and Post-Incident Analysis, a project dedicated to managed incidents. We select the right service together, with objectives, responsibilities and deliverables defined for each engagement.

Utility and benefits

The services are aimed at organizations that want to plan access to response expertise or turn the experience of an incident into measures for improvement. Depending on the service selected, you benefit from:

• Priority access to specialists: availability of the L3 team, under the conditions of the incident response subscription.

• Clear coordination: responsibilities , activation conditions and ways of communication established together with the organization’s teams.

• Understanding Managed Incidents: Correlating information to clarify the timeline, causes, and lessons learned.

• Priorities for improvement: A plan that can support the strengthening of response processes and capabilities.

• Documented results: reports adapted to the service, useful to the responsible teams and management.

Post-incident response and analysis services

Services Index:
• Incident Response Retainer — Availability & Intervention Subscription
• Post-Incident Analysis — Incident Response Post Incident

Incident Response Retainer

The subscription provides planned and priority access to the L3 Safetech team for incident response and forensic expertise, within the agreed limits. It is suitable for organizations that want to establish in advance the conditions of collaboration with a specialized team and access to resources when a need for intervention arises.

We define the availability of the team, the activation procedure, the contact persons, the intervention time guaranteed by the SLA, the number of hours included and the responsibilities of each party. These conditions are adapted to the organization and contractually recorded before using the service.

Deliverables and subscription components:

  • intervention SLA, with agreed timing and measurable criteria.
  • Priority access to the L3 team under the established conditions.
  • Periodic activity report, with the agreed frequency and content.
  • Preventive activities, training or tabletop exercises as an alternative to using the hours not consumed, when they are provided for in the contract.

Availability

Recurring service, based on monthly or annual subscription. The number of hours, consumption conditions, activation procedure and acceptance criteria are defined for each collaboration. Any additional activity is analyzed in relation to the scope and conditions of the subscription.

Forensic training, incident preparedness assessment and post-incident analysis have their own objectives and deliverables. Their inclusion in collaboration is explicitly established.

Post-Incident Analysis — Incident Response Post Incident

We analyze managed incidents to identify lessons learned and measures that can improve cyber resilience. The project is aimed at organizations that have been through an incident and want to understand what happened, what factors contributed to it, and how response processes can be improved.

We establish the analyzed period, the incidents and the data sources included, then correlate the available information. We build the timeline, analyze the root cause against the accessible records and make recommendations for the evaluated processes and capabilities.

Deliverables

  • Post-incident report with lessons learned — Lessons Learned.
  • Analiza cauzei-rădăcină — Root Cause Analysis.
  • Incident Timeline — Incident Timeline.
  • Plan to improve response processes and capabilities.

Availability

Project with a defined scope. The period, the sources analyzed, the content of the reports and the acceptance criteria are agreed before the start of the activities. The conclusions reflect the available evidence and the limits of the analysis. The intervention subscription and forensic training are established separately.

Collaboration mode

We start by clarifying the organization’s need: planned availability for intervention or analysis of a managed incident. We define the objectives, relevant systems and information, responsibilities, access, confidentiality conditions and expected results.

For subscription, we agree on the conditions for activation and use of the included capacity. For post-incident analysis, we establish the sources, period and structure of deliverables. Communication with the beneficiary team aims to understand the context and document the results according to the commitment.

Incident preparedness, crisis exercises, forensic training, and training can complement these services through distinct engagements. For continuous monitoring and detection, you can consult SOC/MDR outsourcing services, with their own coverage and responsibilities.

What recommends us?

STI CERT is accredited by Trusted Introducer. The team’s expertise and the capabilities of the Safetech forensic laboratory support incident response and digital records analysis, in the context of the organization’s systems and processes.

Our intervention experience is illustrated by the case study on responding to a critical ransomware incident. We coordinate activities with internal teams and document findings to determine the next measures. The availability and conditions of the intervention follow the agreed subscription; the post-incident analysis is tailored to the managed incident and the project objectives.

Contact us

Do you want to set up an incident response subscription or analyze a managed incident? We invite you to describe your organization’s goals and context to define the right service. If you suspect an ongoing incident, please contact us by phone to describe the situation and clarify your support options. For subscription customers, activation follows the contractually agreed procedure and conditions. Phone available 24/7 : +40 739 887 700 .

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